Our clients tender to a wide range of organisations. We’ve written over 700 tenders, helping our clients to win millions of dollars in new and renewed business – 80% of the tenders we write are shortlisted or immediately win the contract, even if our client is not the incumbent. Among the hundreds of organisations to which we write tenders are:
Commonwealth Government: Defence, Veterans Affairs, Immigration and Border Protection, Education, Infrastructure and Transport, ATO, Building and Construction Commission, Specialist Disability Services, Industry, Justice, NDIS.
State Government: NSW Premier & Cabinet, Transport for NSW, NSW Treasury, NSW Land & Housing, NSW Families and Communities, NSW Health, Victoria Health, Ambulance Victoria, NSW SES, Victoria School Building Authority, icare, Safework NSW, NSW Department of Education, NSW Police, NSW Department of Justice, NSW Department of Industry, NSW Tourist Commission.
Local government: City of Sydney, Randwick, Canada Bay, Lane Cove, Strathfield, Launceston, Melton, Fairfield, Auckland.
Listed companies: Rio Tinto, IAL, Qantas, Woolworths, Westpac, CommBank, BHP, Metcash, Thomson Reuters.
Corporates: Aurecon, PwC, Newland Chase, Allens Linklaters, Herbert Smith Freehills, Hunt & Hunt, Crowe Howath, McCabes, CI Australia, Nakama, Canon Australia.
TENDER SUCCESS STORIES
“Sue took the time to get to know our business. She was able to grasp what we do and tell our story really well.”
Bruce Ong, Director, MR CAPPUCINO
Bruce Ong runs Mr Cappuccino, a café and catering business based in the ACT.
“There are many arms to our business,” Bruce explains. “There’s catering, a commercial kitchen, expresso bars, café and a barber shop in one of the larger cafes.”
Winning new government contracts gives Bruce’s business a significant boost, but it’s no mean feat to achieve. Bruce says: “Government tenders are very lengthy, structured and each one is completely different.
“The hardest thing is telling a story to a procurement panel that has no idea about your industry or business.”
Bruce used a tender writing company in the past but the results were disastrous. “They failed to meet some of the base requirements,” he says.
Working with Proof Communications was, however, different from the get-go. “Sue took the time to get to know our business. She was able to grasp what we do and tell our story really well.”
“We are all extremely happy with the end products that Sue has worked on,” he says.
In the last year, Sue has helped Mr Cappuccino with tenders for the Department of Health, Department of Finance, and the Department of Foreign Affairs and Trade.
“It’s been an easy decision to continue to work with Proof,” he says.
“We recognised very early on that Rosemary and her team have the same attitude to their customers as we do to ours. We know Proof Communications has everything covered, every time”
Thomas Staunton, Executive Director, SOLDOUT EVENTS
According to Thomas Staunton, Executive Director of SoldOut Events, the event management industry is extremely competitive. And he should know. For more than 25 years his family-owned business has been creating memorable experiences of every kind and size across the globe. ‘Our tag line is that we make ANY event the best it can be,’ explains Thomas. ‘There genuinely is no limit to scope or scale of what we can do – it’s our value proposition.’
From corporate functions to product launches; from society weddings to brand activations, SoldOut Events provides end-to-end services that act as a one-stop shop for their clients. ‘One of our strongest values is that we take full accountability for everything,’ says Thomas. ‘There’s nothing our clients need to worry about.’
‘It’s why we’ve been working with Proof Communications for three years now,’ he continues. ‘We recognised very early on that Rosemary and her team have the same attitude to their customers as we do to ours. We know Proof Communications has everything covered, every time.’
SoldOut Events capitalises on its formidable reputation and strong network-building abilities, while securing new business from winning tenders and awards also makes a significant contribution to the company’s growth. However, a serious lack of time is a perpetual challenge, Thomas admits.
‘We’re totally focused on championing our clients. But Proof Communications offers us a chance to also champion ourselves by taking care of all our tender and award needs; we just couldn’t do it without them. They provide vital clarity and focus on the outcomes we want whilst we’re busy working on multiple events.’
Winning the prestigious 2018 Commonwealth Games contract is a case in point. ‘Proof Communications supported us throughout the whole tender process for a massive range of event services,’ says Thomas. ‘Winning that contract was an absolutely critical tipping point for us. Without it, we wouldn’t have been able to secure our partnership and sponsorship of the Games as the official event management company. The implications for SoldOut Events are monumental because it’s solidified our presence on a global scale; it’s the official stamp of approval that confirms we are who we say we are.’
Thomas is fulsome in his praise of the Proof Communications’ team. ‘Working with Rosemary and Sally is just amazing. The entire process is so easy, so well-structured, so well-approached. It’s all very simple: we provide the RFT or award guidelines and they develop all the content for us, letting us know very clearly exactly what input we need to provide at every stage. Proof Communications delivers a complete turnkey solution in a way that’s friendly, approachable and extremely professional. We wouldn’t dream of entrusting our award entries or tenders to anyone else; they’re far too important to us to even consider it.’
For more on SoldOut Events, visit soldout.com.au.
“Proof Communications delivers a highly professional, value-for-money service that made a real difference to the quality of our tenders.”
Andrew Hanigan, Managing Director, LEE KELLY COMMERCIAL INVESTIGATIONS
The client’s need
Since 1977, Lee Kelly Commercial Investigations (Lee Kelly) has been an industry leader in the provision of private investigation services for insurers and law firms. The company is renowned for acting with discretion and diplomacy and for delivering outcomes.
The company is occasionally invited to tender and wanted to be sure that when such opportunities arise, it presents itself in the best possible way. At the same time, the company wanted to streamline the whole tender response process so that writing tenders would take less time.
After being referred to Proof Communications via a mutual business contact, the company soon discovered that it could gain a significant competitive advantage by outsourcing its tender writing to a professional.
Being able to convey the relevant information in a succinct and readable way is often the difference between success and going back to the drawing board. Proof Communications constructed the tenders in a language anyone can understand, using a narrative that was crisp and engaging.
“We knew when we submitted the tender that it was of high quality,” says Andrew Hanigan. “Tender writing is an art. It’s useful to outsource because it saves us time so that we can fully focus on other aspects related to the tender, and it’s good to have someone look at it from a different perspective.”
But what really made the difference was that Proof Communications made a concerted effort to understand the business and its processes. In this way, they were able to make suggestions to, and even challenge and critique, tender content with authority, making the tender responses more focused and meaningful.
Indeed, this was the feedback from Lee Kelly Commercial Investigations’ clients, who appreciated the comprehensive delivery of their questions and requirements, and who were left in no doubt as to the full range of Lee Kelly’s capabilities.
The quality of the tenders has made life easier for both Lee Kelly and its clients.
Importantly, the tender writing process was smooth, friendly and professional. Above all, it was collaborative and clearly communicated at all times, which is why Lee Kelly’s use of Proof Communications has expanded with time.
With one tender successful for NRMA, and every confidence in two others pending, Lee Kelly has every intention of using the professional, friendly and prompt services of Proof Communications again.
Not only that, but the company is happy to recommend their tender writing services to anyone who is also looking to take that next step and make sure their business is in good hands (and pens!).
“Our clients’ responses to our tenders have been that they are presented in a meaningful and practical way,” says Andrew.
“I went from feeling isolated in the tendering process to having incredible structure and support with Proof Communications.”
Julie Stow, General Manager, UNIFIED CARE
A fast-growing national provider of casual nursing and care staff, Unified Care needed an expert tender writer.
“I’m proficient at content writing, but that isn’t enough when it comes to tender writing,” explains Julie. “I don’t know what angle to take or what language the tender procurement team are looking for.”
With no one in her business to help her with tender submissions, Julie describes what a relief it was to have Proof support her through the whole process.
“I used to feel like I was floating through the tendering process not knowing what I was doing. With Rosemary as a partner, I’m no longer on my own. I have someone I can lean on and bounce ideas off.”
Julie adds that Proof has created several essential company documents that have proved to be an invaluable resource. “We didn’t have professional documents that explained our vision or our environmental or WHS policies. Thanks to Proof we now have these documents, and they give us a consistent voice across every tender.”
Unified Care has chosen to work with Proof on several tenders because they see the value of an ongoing relationship. “Rosemary has gained such an in-depth knowledge of our business that she understands our points of difference and what we’re trying to achieve,” says Julie.
“She’s personable, professional and easy to work with. We’re glad we found her.”
For more about Unified Care, go to http://unifiedcare.com.au/
“Proof Communications’ focus on understanding and selling our strengths and attributes has helped me realise why we’re better than a lot of our competitors.”
Damo Pryer, GM / Global Sales, EIGHTH DAY SOUND
As a relatively new entrant in Australia’s competitive audio equipment and installation industry, Eighth Day Sound recognises the impact a winning tender can have on its market position and business growth.
Eighth Day Sound commenced operations in Australia with a small team in 2014. In its first year, growth was largely organic, based on word of mouth and the company’s solid international reputation earned through concert touring and festivals.
In 2015, the opportunity arose to tender for a large ACT government contract. Winning this tender would not only benefit the company financially, but more importantly, would significantly boost Eighth Day Sound’s reputation by raising its profile in the market.
Damo Pryer, Eighth Day Sound GM / Global Sales, quickly identified their main challenge: a lack of experience in tendering. This is where Proof Communications really added value.
“Our industry is competitive, and it’s a relatively level playing field. When it comes to government tenders, the best tender wins the work.
“I think this is why we were successful. Proof Communications has a wealth of knowledge when it comes to writing tenders and getting a document into great shape. Drawing on this knowledge has been a massive help. Their focus on understanding and selling our strengths and attributes has helped me realise why we’re better than a lot of our competitors.”
Proof Communications has since helped Eighth Day Sound win several government tenders for large and prestigious events and venues.
Damo praises Proof Communications’ ability to answer the questions properly, with the right amount of detail, while maintaining the integrity of the Eighth Day Sound voice and brand.
“They are great at articulating what I’m trying to stay, and structuring information in a way that gets our message across.
“We’re a small company, and we don’t do any marketing. Proof Communications has really helped grow our business. I’m sure these winning tenders will benefit us in the future, and we can draw upon this experience in the next tender.”
“Proof Communications added value because Rosemary understood the whole process. We were unsure how to address the criteria, and she made it so much easier. I don’t think we could have done it without her.”
Daniela Ornowski, ADDS Office Manager
All Day Delivery Service (ADDS) was already a well-established, medium-sized transport company with 17 years’ experience servicing the Sydney metro area under its belt when it was first asked to tender to retain existing business.
“We had been working with this client informally for about ten years,” said Daniela Ornowski, ADDS Office Manager. “The business changed hands, and new management decided it was time to look into what they could change and improve upon.”
ADDS’s client was after value for money and innovative solutions. “We wanted to put our best foot forward, but didn’t really know how, and had no experience of tendering,” she explained.
After approaching several other organisations for help, Daniela was impressed that Rosemary Gillespie, director of Proof Communications, took the time to meet her face-to-face to discuss the opportunity in length before providing a quote. “I wasn’t comfortable just emailing someone. I wanted to meet the tender writer in person.”
Throughout the entire process, Daniela found Rosemary to be professional, knowledgeable, and prompt.
“She understood that timelines were critical, and kept us all on top of deadlines. She added value because she understood the whole process. We were unsure how to address the criteria, and Rosemary made it so much easier. I don’t think we could have done it without her.”
With Proof Communications’ support, ADDS won the tender and retained a valued client.
Daniela was quick to mention the additional benefits of working with Proof Communications: “Rosemary also gave us strategies to help us better understand our business – things we were doing well, things we could improve upon – and how to market ourselves and sell our strengths.”
“It’s the collaborative way Proof Communications approaches tender writing that I enjoy the most.”
Louise Hughes, Director, TRANSITION
TRANSITION knew they were on to a good thing when their tender response was described as flawless by the evaluator.
It was the first time Proof Communications had assisted this Sydney-based relocation consultancy with their tender writing. Since then, TRANSITION has called on Proof for help with several tender submissions.
“The evaluator told us there was nothing to critique about the tender response, that it was perfect”, recalls Louise Hughes, Director, TRANSITION.
The positive response confirms the value of bringing in professionals, explains Louise. “I had been writing tenders myself for many years, but I reached the point where I realised that I wasn’t getting over the line. I needed a professional to help me articulate my expertise in a way that would make my business stand out.”
As an experienced relocation planning specialist and leader in her industry, Louise has a strong sense of what her business has to offer. Proof Communications has an easy ability to take my ideas and move them up the next level, Louise says.
“I love Proof’s collaborative approach. It’s not like handing something over and hoping they’ll get it right. I know what I want to say and how to answer the questions, but I don’t know how best to word them. Proof drives the process, combining their expertise and my knowledge in the best way possible. It’s true collaboration.”
For more about TRANSITION, go to www.transitionconsultants.com.au
IS IT POSSIBLE TO WIN MORE TENDERS?
Yes! When you have professional, expert help, writing a tender or proposal is much less demanding and far less time consuming. Our clients often feel they don’t have the right experience, or enough time, to successfully write their response when a tender or proposal opportunity arises – and mostly, they’re right!
That’s why when you use Tender Writers, you gain a professionally written bid that presents your business in the best possible light.
LESS STRESS – AND MORE TIME
Our years of tender management expertise and our ability to write compelling tenders and proposals mean you’ll find the process less stressful too.
Plus, you’ll save time. By outsourcing to us, you’ll relieve yourself of the tender or proposal writing burden – so you can follow up other opportunities, or focus on your core business!
Obviously, we could not have done it without you both and we are both grateful and very excited for the opportunity of working with you closely more - such an incredibly talented and well versed team.